Refund & Cancellation Policy

• Instant services (PVC Converters, RC / DL documents, PAN services): if the service fails, no record is found, or the document cannot be made, the full amount is refunded to your wallet immediately, automatically.
• Services processed by our team: if an order is rejected or cannot be completed, the full amount is refunded to your wallet when it is closed.
• You can see every refund in Wallet Ledger and on the order page.

Services are digital and are delivered as soon as they are completed, so a successful order cannot be cancelled or refunded. This includes orders where the details entered were wrong but the service was completed as requested. Please check the details before you submit.

If a delivered document is blank, damaged or clearly not what was ordered, contact us within 48 hours with the order ID. After checking, we will redo the service or refund the amount to your wallet.

• Instant services are completed within seconds and cannot be cancelled once submitted.
• An order that is still pending with our team can be cancelled by contacting support before it is processed; the full amount is refunded to your wallet.

• A successful UPI payment is added to your wallet automatically, usually within a few seconds.
• Money debited but not added to the wallet: our system checks pending payments regularly. If it is still not credited after 2 hours, contact us with the UTR number. We will add it to your wallet or, if the payment did not reach us, it is reversed by your bank / UPI app, normally within 5 to 7 working days.
• Paid amount different from the order amount, or duplicate payment: it is kept on hold for review, then added to your wallet or refunded to the original payment method within 5 to 7 working days.
• Refunds of online payments always go back to the original payment method (the same UPI account / bank). We do not refund in cash or to another person's account.

Wallet balance is for using services on this portal and is not withdrawn as cash. If you close your account, you may request a refund of the unused balance that you added by online payment. After verification, it is refunded to the original payment method within 7 to 10 working days. Commission earned, promotional credit and balance added by your distributor are not refundable as cash.

If you raise a chargeback or dispute with your bank for a payment that was already added to your wallet or used for services, we may block the account until it is resolved and share the transaction records with the bank.

Contact us with your registered mobile number, the order ID or payment order ID, and the UTR number:

• MANA-CSC
• Address: Andhra Pradesh
• Support hours: Monday to Saturday, 10:00 AM to 6:00 PM (except public holidays)